Telecom services management is an essential business tool for creating, managing and evolving new consumer services and technologies, controlling costs and optimizing performance levels.

Ericsson regards services as an important area that ensures operators employ the right strategies and optimize both their network and their business. This is vital to success in the telecoms market.

Data retention: avoiding the traps
October 2009
The complexities and the costs of complying with the data retention rules and regulations must be carefully investigated by Communication Service Providers before they make any investment decision. Many common views on data retention systems are only partly correct and may generate misleading business perceptions. This paper analyzes some common statements and shows their weaknesses.

Transforming Telecom Management - Facing the Challenge of Next Generation Networks
January 2009
By taking a holistic view of systems, processes and organization, operators can transform their telecom management into an integrated business tool for competitive differentiation and efficient operations. To success a stepwise methodology to counter growing fragmentation in telecom management is recommended.

Managed Services’ Impact on the Telecom Industry
March 2007
Adopting the Managed Services concept helps operators reduce their costs. And as the concept becomes more attractive, most operators will enter into Managed Services agreements to stay competitive in the market.